Collections Strategy

iStock_000012107881SmallWe strive to fully comply with all state and federal laws governing debt collection and credit reporting. Our negotiators compliment to complaint ratio is outstanding. We provide side by side negotiator training and provide ongoing debt collection education vis-à-vis seminars and webinars.

We have an extremely experienced and stable collection staff  Our team utilize IAT’s Smart Dialer automated dialing system, but they manually dial cell phones. Productivity Supervisor performs “stealth” monitoring on dialer calls and random audits on all active accounts.

General monitoring of accounts is performed by collectors and the legal department to confirm that intelligent collection activity is ongoing.  We work with the nation’s leading skip tracing and asset search providers who provide secure data exchange through FTP:

  • Experian
  • Lexis-Nexis
  • Westlaw
  • Equifax
  • Teletrak
  • Accurint

We work with the nation’s leading payment providers to allow for payments by ACH, check by phone or credit card:

  • Western Union
  • MoneyGram
  • Billing Tree
  • Pay Simple